The prompt collection of fees is crucial to maintaining cash flow and keeping the dental clinic operational. All members of the dental team are responsible for ensuring that patients are fully informed about the fees that they are likely to pay and when those payments will be due.
This policy describes the dental clinic procedure for advising patients of the fees payable for their dental care and for collecting payments.
We are committed to ensuring that patients are given sufficient information about the costs associated with their care to allow them to make informed decisions.
Where changes to treatment are agreed upon with a patient, we ensure that any cost implications are explained.
Information about fees is displayed on our website and a copy of the information is available on request from the receptionist.
Information on patient charges and an indicative price list are available for all patients. The clinic information leaflet describes how patients can pay for their care.
Before any treatment is undertaken, the treatment options and associated costs are explained in full to the patient in a way that the patient understands. The patient is allowed time to consider the information provided and to ask questions.
A written treatment plan and estimate of the costs are provided for all private treatments. Details of any fees incurred and payments made are recorded in the patient’s clinical records and checked at each visit. Payments that remain outstanding are also recorded. Where appropriate, patients are given an itemised bill.
The dental clinic offers patients a range of payment options, including payment by cash and credit/debit card. Credit/debit card payments are processed by Worldpay Merchant Services.
Our policy for Private dental treatments is that these are due to be paid at the time of receiving the treatment and on occasions, a deposit is required. Patients are reminded about our payment policy when they make an appointment.
Our policy for NHS dental treatments is that the full course of treatment is due to be paid at the outset. Patients exempt from charges must clearly express this to their treating dentist and will be expected to produce suitable document evidence. If the treatment cost is less than expected at the outset any payment due back to you will be provided by either return on your credit/debit card, or by cheque, the method to be decided by Dr Juliane Scandian, Principal Dentist.
Whenever a payment is taken, the patient will always be given a full itemised and dated receipt.
Payments are evidenced by our standard receipt from the software in use by the dental clinic.
Treatment costs can change and patients will be kept updated/informed by their dentist and supporting team.
A regular check of the treatments provided against the payments received is undertaken by Dr Juliane Scandian, Principal Dentist and reminders sent to patients who have missed payments.
If no payment is received within 7 days a reminder will be sent inviting the patient to contact the dental clinic regarding payment options and timescale.
If, following the second reminder, no payment is received, a final reminder letter will be sent and the patient advised that further failure to make payment may result in the dental clinic instructing a debt collection agency or taking legal proceedings. Details of the agency will be provided to ensure that the patient knows who may contact them at a later date.
If, following the final reminder, no payment is received, Dr Juliane Scandian, Principal Dentist, will consider how to progress the matter. Action may include the engagement of a reputable debt collection agency or formal legal action. In extreme circumstances and at the sole discretion of the dental clinic owner and business manager, the debt may be written off.
The dental clinic will be informed that, for the purposes of collecting the debt, their details may be passed to a third party.