Our clinic aims to provide dental care of a consistent quality for all patients, meeting the high standards expected in any clinical setting. All members of the dental team should understand their role in providing our patients with high standards of dental care.
The policies, systems and processes in place in our practice, reflect our professional and legal responsibilities and follow recognised standards of good practice. We provide training to ensure all team members are competent and confident to undertake the duties that are expected of them. we evaluate our systems and processes on a regular basis through an audit, peer review and patient feedback.
We work with various external agencies to ensure our understanding of professional and legal requirements is up to date. These agencies include the British Dental Association, the primary care organisation, and other professional organisations.
In providing patients with care of a consistent quality, we will:
For our dental team, we will:
All team members are expected to follow the practice policies and protocols, which are readily accessible from the staff library and online access. New team members receive training in practice-wide procedures, policies and quality assurance activities as part of their induction.
All team members should only undertake duties for which they have the skills and must understand how their role contributes to the services provided by the practice. Annual appraisal meetings provide the opportunity to assess individual training needs.
Everyone must understand their role in dealing with medical emergencies, including a collapsed patient, and are expected to participate in the annual training provided.
All GDC registrants meet their continuing professional development requirements and maintain records of their individual CPD activity. The practice will maintain records of any practice-wide training and individual training provided.
As part of monitoring the service we provide for patients, we undertake regular audits of our procedures and protocols and consider inputs, outputs, effectiveness and efficiency.
Each month, we record:
We record the following qualitative data:
Our clinical governance framework incorporates the NHS clinical governance framework themes:
Each team member understands their role in delivering a patient-focused service. We share information and encourage team members to raise concerns and suggest improvements. We also seek feedback from patients.
We monitor the implementation of and adherence to our policies and procedures and review them on a regular basis to identify opportunities for improvement.
We allow for and encourage CPD, staff training and development
As a member of BDA Good Practice, we are committed to supporting our patients towards achieving and maintaining good oral health. As part of this commitment, we:
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